Review & reputation automation

1. 01

   Automatic review requests & reply drafts

   After a paid invoice or finished job, a friendly SMS asks for a Google review; new reviews get a drafted reply within the hour.

   1–3 h/week

2. 02

   Google Maps review SMS & AI responder

   Requests a review by SMS with a direct link after each job; writes SEO-boosting personalised replies to incoming reviews.

   1–3 h/week

3. 03

   Google review loop after every job

   A rating request 30 minutes after completion; happy customers go to Google, unhappy ones to a private form, and positive reviews get an AI-written thank-you.

   1–3 h/week

4. 04

   Review request at handover

   When the project is handed over, the customer gets a one-tap review link; positive reviews are answered automatically.

   1–2 h/week

5. 05

   Product and shop reviews answered, bad ones turned into tickets

   Reviews from the shop, marketplaces and Google get a personal reply within hours; a 1–2 star review about a late parcel or a broken item opens a support ticket with the order already looked up, so the customer hears from you before they post elsewhere too.

   1–3 h/week

6. 06

   Review requests timed to the delivery, not to the order

   The request goes out a few days after the courier confirms delivery, worded for the product bought (a photo ask for furniture, a fit question for shoes), skipped when there is an open complaint; reviews with a photo are pulled onto the product page for approval.

   2–4 h/week

Workflows

1. Google review funnel and reputation managementTop 330 minutes after service: 'Thanks for choosing us! How satisfied were you, 1 to 5?' 4–5 goes straight to Google with a direct link; 1–3 opens a private complaint form and alerts the owner.