AI voice agents

1. 01

   24/7 virtual AI phone receptionist (voice AI)

   Answers calls day and night in a human Hungarian voice, answers prices and questions, and books directly into the calendar.

   8–15 h/week

2. 02

   Frustration detection in phone calls

   Senses customer tension and mood during fault reports and routes urgent cases straight to the technical lead.

   1–2 h/week

3. 03

   Seasonal maintenance calls to past customers

   An AI caller reminds customers when their service, inspection or filter change is due and books the slot.

   2–4 h/week

4. 04

   Phone enquiries in the CRM by the time you hang up

   Every incoming sales call is transcribed, the caller, the need and the promised next step are extracted into the CRM, and the caller gets a confirmation SMS with your details, so a call taken in the car is not forgotten by the evening.

   1–3 h/week

5. 05

   Order-status phone calls answered by a voice agent

   Callers who would otherwise wait in a queue get their order status, the return steps or the nearest pickup point's opening hours from a voice agent that looks up the order by phone number; a payment problem or an angry customer is passed to a colleague with the call summary on screen.

   5–8 h/week

Workflows

1. Instant lead rescue: missed-call text-back and voice callbackIf the line is busy or unanswered, an SMS or WhatsApp goes out within 30–60 seconds.
2. 24/7 virtual AI reception (inbound voice AI)A real-time, sub-500 ms phone assistant answers in natural Hungarian on the first ring, nights and weekends included.
3. Live phone appointment bookingDirect calendar integration: 'Mid next week, afternoon, tyre change?' → 'Wednesday 14:30 or Thursday 16:00?' → booked, SMS confirmation with the address sent.
4. Smart call routing and warm transferThe AI takes the main number, asks the reason, priority and budget.
5. Post-call admin: voice-to-CRM pipelineWhen a call ends the system transcribes it, writes a three-sentence summary with sentiment, extracts tasks, deadlines and prices, fills the CRM record and creates the salesperson's calendar task.
6. Proactive outbound AI calls60-second form callback (speed to lead), 24-hour appointment confirmation with automatic waitlist refill on cancellation, and seasonal service reminders for past customers of garages and HVAC firms.
7. Webshop call automation (e-commerce voice support)Phone WISMO: the caller's number identifies the order and the AI reads out the courier's live status.
8. Call quality assurance and sentiment (voice QA)Automatic audit of every support and sales call: pitch, volume and tempo reveal frustration and trigger an alert to the team lead or flag the call for urgent callback; promises that deviate from contract terms are caught (compliance check); in high-security cases the caller's voice pattern is compared to prevent fraud.